Your Cart is Empty
No Refund Policy
Thank you for shopping at Gold City Jewelry. We strive to provide you with high-quality products and exceptional customer service. As part of our commitment to transparency and fair business practices, we would like to inform you of our refund policy.
1. Non-Refundable Products All sales at Gold City Jewelry are final. We do not offer refunds or exchanges on any products unless explicitly stated otherwise in this policy or required by applicable law.
2. Jewelry Care and Inspection We strongly recommend that you carefully inspect your purchased items upon receipt. It is essential to verify the quality, size, and specifications of the jewelry before making a purchase. Once a product has been worn, altered, or damaged, we cannot accept returns or provide refunds.
3. Exceptions In exceptional cases, we may consider returns or exchanges if:
a. The product received is defective or damaged upon arrival. You must contact our customer support within 3 days of receiving the product, providing clear photos and a detailed description of the issue.
b. The wrong item was shipped to you. Please notify our customer support within 3 days of receiving the product, and we will guide you through the return process.
4. How to Contact Us If you believe your situation falls within one of the exceptions mentioned above, please contact our customer support team at support@goldcityjewelry.net. We will assess your request promptly and guide you through the return or exchange process if applicable.
5. Non-Refundable Circumstances The following circumstances are not eligible for refunds or exchanges:
a. Change of mind or buyer's remorse. b. Incompatibility with other jewelry or personal preferences. c. Failure to follow jewelry care instructions provided by Gold City Jewelry.
6. Shipping and Handling Charges Please note that shipping and handling charges are non-refundable, except in cases where Gold City Jewelry is at fault (e.g., shipping the wrong item).
7. Discretionary Refunds In rare instances, Gold City Jewelry may offer discretionary refunds on a case-by-case basis. This does not establish an obligation for future refunds or exchanges.
8. Legal Compliance Our refund policy complies with all applicable consumer protection laws and regulations.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our no refund policy.